Frequently Asked Questions on Vtuplug

Frequently Asked Questions

What is VTUPLUG?

At VTUPLUG you can recharge phone credit, you can recharge your own credit or that of your friends and family, Pay Bill and TV subscription 24/7.

How do I recharge phone credit or pay Bill?

It's super easy! Just follow these steps and you'll be ready in no-time.

Choose the Category e.g TV Subscription:
Select Product / Operator: let us know which product you're going to buy
Fill in your information: fill in your email address and/or the recipient's phone number,Customer ID and any other necessary details
Pay and receive: after your payment the order confirmation will be sent immediately

Why does my transaction not succeed?

Of course, we don't want this to happen! First check if you entered the right information (phone number, Customer ID) and whether this information is still up-to-date. So: is the number still active, check for maximum and minimum amount for the service, still not working? Then please contact our Customer Care team. They can check whether there has been a malfunction at the carrier or if the carrier does not allow the recharge. If they are not able to make the recharge, then naturally we will deposit the amount back into your account.

Can I make several recharges at the same time?

Unfortunately, it is not yet possible to make several recharges at the same time. We are actively working on making this possible in the near future. But you can make several recharges on different tab on your browser. Would you like to be kept informed about this? Follow us on Facebook or subscribe to our newsletter.

Placing an order.

What can I do if I accidentally recharged the wrong number?

I haven't received an order confirmation, did my transaction get through?

Provided that you've entered a correct email address, you should always receive an order confirmation after a successful payment. There is a possibility that the recharge cannot immediately be processed. This could happen, for example, if you fill in a wrong/invalid phone number, when there is a malfunction at the carrier or when the payment has not succeeded. We always keep you informed on the progress of your order on the email address you provided us with. Make sure to always check the spam folder of your email account. To prevent the order confirmation from ending up in the spam folder, please add info@vtuplug.com to your safe senders list.

If a payment fails, we'll refund the amount of the order. It depends on several factors how long it takes before the money is back on your bank account. In the meantime, be sure to regularly check the status of your payment with your bank. In many cases you'll have the money back within a few working days. Does it take more than a week to get the refund? Please contact us. We'll make sure you get what you're entitled to.

Choose the Category e.g TV Subscription:
Select Product / Operator: let us know which product you're going to buy
Fill in your information: fill in your email address and/or the recipient's phone number,Customer ID and any other necessary details
Pay and receive: after your payment the order confirmation will be sent immediately

I don't see the correct Customer Name after filling in the Customer ID, what to do?

First check whether the ID you entered is correct, check your internet connection because our system always send request to the merchant's server to query customer detail.

Payment.

Which payment methods are available?

That all depends on the transaction we accept online payment and charge you from your wallet for airtime purchase and bill payment. And we accept bank deposit, online payment and cash at our branch for wallet funding.

Is it possible to get an invoice from my order? We'll send an order confirmation to the email address you filled in while placing your order. And our system is programmed generate invoices for every transaction. Excluding direct bank deposit and bank transfer...

Why do I pay a service fee?

We want to provide you with the best service and to do so we charge a service fee. Why is that? Making use of certain banking connections and payment methods, comes with costs for us too We make sure you can access our website 24 hours a day, 365 days a year You receive your recharge or recharge code within several minutes vtuplug.com provides you with a safe payment environment There's an enthusiastic Customer Care team at your service in case you have questions or need some help

How can I be entitled to discount?

When your register with us, you are entitled to 0.1% and 1% discount depending on the transaction.

Your account and preferences.

Can I make an account on vtuplug.com?

Sure, you can! If you register using your email address and a password, you can check your order history and find out the status of your current orders. Moreover, you can save your personal information, like your and phone number, so your next order will go even faster.

How can I unsubscribe from the newsletter?

If you don't want to receive updates by mail any longer, unsubscription is just one click away. Open the link at the bottom of our newsletters, and we'll take your email address out of the system.

FAQs