First Step.

At VTUPLUG you can recharge phone credit, you can recharge your own credit or that of your friends and family, Pay Bill and TV subscription 24/7.

It's super easy! Just follow these steps and you'll be ready in no-time.

1. Choose the Category e.g TV Subscription:
2. Select Product / Operator: let us know which product you're going to buy
3. Fill in your information: fill in your email address and/or the recipient's phone number, Customer ID and any other necessary details
4. Pay and receive: after your payment the order confirmation will be sent immediately

Of course, we don't want this to happen! First check if you entered the right information (phone number, Customer ID) and whether this information is still up-to-date. So: is the number still active, check for maximum and minimum amount for the service, still not working? Then please contact our Customer Care team. They can check whether there has been a malfunction at the carrier or if the carrier does not allow the recharge. If they are not able to make the recharge, then naturally we will deposit the amount back into your account.

Unfortunately, it is not yet possible to make several recharges at the same time. We are actively working on making this possible in the near future. But you can make several recharges on different tab on your browser. Would you like to be kept informed about this? Follow us on Facebook or subscribe to our newsletter.

Placing an order.

Unfortunately, it is not yet possible to make several recharges at the same time. Whenever different network providers make it possible to retrieve accidental recharge, we woupd also implement it here. Follow us on Facebook or subscribe to our newsletter.

Provided that you've entered a correct email address, you should always receive an order confirmation after a successful payment. There is a possibility that the recharge cannot immediately be processed. This could happen, for example, if you fill in a wrong/invalid phone number, when there is a malfunction at the carrier or when the payment has not succeeded. We always keep you informed on the progress of your order on the email address you provided us with. Make sure to always check the spam folder of your email account. To prevent the order confirmation from ending up in the spam folder, please add info@vtuplug.com to your safe senders list.

If a payment fails, we'll refund the amount of the order. It depends on several factors how long it takes before the money is back on your bank account. In the meantime, be sure to regularly check the status of your payment with your bank. In many cases you'll have the money back within a few working days. Does it take more than a week to get the refund? Please contact us. We'll make sure you get what you're entitled to.

First check whether the ID you entered is correct, check your internet connection because our system always send request to the merchant's server to query customer detail.

Payment

That all depends on the transaction. We accept online payment and charge you from your wallet for airtime purchase and bill payment. And we accept bank deposit, online payment and Reserved Account (Auto funding) and cash at our branch for wallet funding.

We'll send an order confirmation to the email address you filled in while placing your order. And our system is programmed generate invoices for every transaction. Excluding direct bank deposit and bank transfer.

• We want to provide you with the best service and to do so we charge a service fee. Why is that?  Making use of certain banking connections and payment methods, comes with costs for us too
• We make sure you can access our website 24 hours a day, 365 days a year
• You receive your recharge or recharge code within several minutes
• vtuplug.com provides you with a safe payment environment
• There's an enthusiastic Customer Care team at your service in case you have questions or need some help

• When you register with us, you are entitled to certain discounts depending on the transaction.

Your account and preferences

Sure, you can! If you register using your email address and a password, you can check your order history and find out the status of your current orders. Moreover, you can save your personal information, like your and phone number, so your next order will go even faster.

If you don't want to receive updates by mail any longer, unsubscription is just one click away. Open the link at the bottom of our newsletters, and we'll take your email address out of the system.